We accept MasterCard, Visa, American Express, Paypal as well as payments via AfterPay. AfterPay is an instalment system that deducts the cost of the pillow over four payments at no additional cost to you.
We do not store your credit card information. Each payment transaction is securely handled by the trusted credit card gateway Stripe, or directly via Paypal.
When choosing credit card or Paypal, we suggest considering what would happen in the case of a refund. If you pay with your credit card, we refund your order back to your card and it will show within a few days. For Paypal, this typically gives you 'Paypal credit'. If you make a lot of Paypal payments, this might be okay. However, many of our customers prefer to receive the money back to their account.
As an online business we are open 24/7. We guarantee that all orders made up to 8am each morning will be shipped out on the same day. Orders after this time will be shipped the following day.
Just like buying a new pair of jeans, it always takes some time for you and your pillow to bond. We call this the ‘break in’ period and varies depending on how long you have been sleeping with a bad pillow. There are lots of bad habits we get into when our head isn’t supported correctly. It’s common to feel slightly unusual in the beginning.
Click here to chat with us and our friendly support staff for a wealth of knowledge on how to use the pillow to their maximum potential.
We offer an industry first 100 night money back trial, this means that you can order the pillow, try it out and if you really do not like it, you can raise a return / refund request within 100 days of your purchase.
Our refund policy is simple:
All return requests must be within 100 days from receiving your pillow
You'll receive a 100% refund for the price you paid
All orders must be returned using our free reply-paid number via Australia post. (No cost to you!)
